Refund and Returns Policy

Litvaria Last Updated: 17 September 2026

Thank you for shopping with Litvaria. We want you to love your purchase. This Refund and Returns Policy explains how returns, exchanges, and refunds work for orders placed on https://litvaria.com (the “Site”), whether you are ordering from India or internationally. This Policy forms part of our Terms of Service.

1. Overview

  • Return Window: [Insert number, e.g., 7] days from the date of delivery for eligible items.
  • Condition Required: Unused, unwashed/undamaged, in original packaging, with all tags and accessories intact.
  • Refund Method: Original payment method, or store credit, as selected at the time of return request.
  • Return Shipping: [Insert: Free / Customer-paid], except in cases of damaged, defective, or incorrect items (see Section 5).

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Request initiated within [insert number] days of the delivery date.
  • Item is unused, in its original condition, and in original packaging (including any protective inserts for fragile items such as ceramic candle holders).
  • Proof of purchase (order confirmation or invoice) is provided.
  • Item is not listed under our Non-Returnable Items (Section 3).

2.1 Non-Returnable Items

The following items cannot be returned unless defective or damaged on arrival:

  • Used or burned candles.
  • Sale, clearance, or final-sale items (marked as such at checkout).
  • Gift cards.
  • Personalized or custom-made products.
  • Items returned without original packaging, where packaging is required for product protection (e.g., ceramic/concrete items).

3. How to Initiate a Return

  1. Contact us at support@litvaria.com or through your account order history within the return window, quoting your order number.
  2. Our team will confirm eligibility and share return instructions, including the return address and, where applicable, a prepaid shipping label.
  3. Pack the item securely in its original packaging to prevent damage in transit.
  4. Ship the item using a trackable shipping method. We recommend retaining proof of shipment until your refund is processed.
  5. Once received and inspected, we will notify you of the approval or rejection of your return.

4. Refunds

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method (or as store credit, if selected) within [insert number, e.g., 7–10] business days. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
  • Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
  • For Cash on Delivery (COD) orders (India), refunds will be issued via bank transfer/UPI to the details you provide, or as store credit.
  • International customers should note that any customs duties, import taxes, or fees paid at the time of import are non-refundable by Litvaria and must be claimed, if applicable, through the relevant customs authority.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

  • Contact us within [insert number, e.g., 48 hours] of delivery with your order number and photos/video of the damaged or incorrect item and packaging.
  • We will arrange a free replacement, full refund, or store credit, at your preference, and will cover return shipping costs in these cases.
  • Given the handcrafted, ceramic/concrete nature of our products (e.g., lotus candle holders, trays), minor variations in texture, glaze, or shade are natural characteristics of the material and are not considered defects.

6. Exchanges

  • We offer exchanges for a different size, variant, or color, subject to stock availability, within the same return window described in Section 1.
  • To request an exchange, follow the same process as a return (Section 3) and specify the desired replacement item.
  • If the replacement item is of higher value, you will be required to pay the price difference; if lower value, the difference will be refunded or issued as store credit.

7. Order Cancellations

  • Orders may be cancelled free of charge before they are shipped. Contact us as soon as possible at [insert support email] with your order number.
  • Once an order has been shipped, it cannot be cancelled, but you may initiate a return upon delivery in accordance with this Policy.

8. Domestic Returns (India)

  • Returns within India can be initiated through our reverse pickup service, where available, at the address on file.
  • Where reverse pickup is unavailable in your area, you may be asked to self-ship the item to our returns address, and reasonable, actual shipping costs may be reimbursed for defective/incorrect items.
  • Refunds for prepaid orders will be credited to the original payment method; refunds for COD orders will be issued via bank transfer/UPI.
  • This Policy is offered in addition to, and does not affect, your statutory rights under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

9. International Returns

  • International customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • We recommend using a trackable and insured shipping method for international returns, as we cannot be responsible for items lost in transit back to us.
  • Please allow additional processing time for international returns due to customs clearance.
  • Local consumer protection laws in your country (e.g., EU Consumer Rights Directive, UK Consumer Contracts Regulations) may provide additional rights, including a “cooling-off” period, which we will honor where applicable and where more favorable to you than this Policy.

10. Late or Missing Refunds

If you haven’t received a refund within the timeframe stated in Section 4:

  1. Check your bank account or payment provider again.
  2. Contact your card issuer or bank, as processing times vary.
  3. If you’ve done this and still have not received your refund, contact us at support@litvaria.com.

11. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, or the gift-giver had the order shipped to themselves to give to you later, a refund will be issued to the original purchaser.

12. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to:

Litvaria Customer Support Email: support@livaria.com Address: 1149,11th floor, Gaur City Mall, Noida,Uttar Pradesh, 201309 Phone: 9313036691 (Mon–Sat, 10 AM–6 PM IST)